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SAP CRM TECHNICAL ONLINE TRAINING
$30 000.00SAP CRM TECHNICAL ONLINE TRAINING
What is CRM Technical ?
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those formarketing, customer service, and technical support.[1] The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.[3] Measuring and valuing customer relationships is critical to implementing this strategy
SAP CRM Technical is different from CRM Functional in that this training involves handling the Web UI configuration and customization specifically to suite the requirements of the business
SAP CRM Technical ( Web UI & Middleware )training Details:
I. Basics of SAP CRM
Basic SAP GUI Navigation
Introduction to SAP CRM
CRM Functional Overview
Master Data
Transactional Data
II. Object Oriented ABAP ( OO ABAP )
Classes
Methods
Inheritance
Polymorphism
Interfaces
Events
Exceptions ( Class Level & Method Level )
Building Global Class
III. BSP ( Business Server Pages )
Page Flow Logic
MVC ( Model View Controller )
IV. CRM 2007 Web UI
Generic Interaction Layer ( Basics )
Business Object Layer
Presentation Layer
Simple Objects
UI Component Development and Enhancement Concepts
Views
View Sets
Custom Controller
V. CRM 2007 Web UI .. ( Continued )
Window
Navigation Links
Component Interface and Usage of Components
Cross Component Navigation
Editable Overview Pages
Form View
Table View
Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )
VI. CRM 2007 Web UI .. ( Continued )
Component Set
Enhancement Set
Enhancement of Generic Interaction Layer Component
Component Enhancement Examples.
Global Data Context
Pop up Windows
UI Configuration
Transaction Launcher.
VII. Profitability Analysis Configuration
VIII. Easy Enhancement Workbench
IX. Actions
X. BADI
XI. Middleware
Introduction to CRM Architecture and Middleware
Connection to SAP Back-end system to as SAP CRM System
CRM Middleware / Administration Console
Messaging BDOC.
Initial Load
Delta Load
Request / Data Flow
Configuration & Monitoring
Custom Data Exchange between CRM and ECC
BDOC Extensions.
If you require any further information please do not hesitate to contact us
please feel free to mail us for demo session or call @91+ 9989754807
contact: trainings@keentechnologies.com
website url: http://www.keentechnologies.com
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